FAQ

GLAMGO – FREQUENTLY ASKED QUESTIONS (FAQ)

Last updated: December 2025

1. What is Glam Go?

Glam Go is a South African beauty brand offering high-quality, portable beauty and personal-care products designed for quick touch-ups, styling, and convenience at home or on the go.
We operate online and ship nationwide.

2. Where is Glam Go based?

We are based in South Africa and operate fully online.
We currently do not offer walk-in collections.

3. How long does delivery take?

Our delivery time is:

2-5 working days (Items in stock)

8–11 working days (Order from supplier)
(Working days exclude weekends & public holidays.)

Delivery times may vary depending on your area and courier capacity.

4. Which couriers do you use?

We use trusted South African courier partners, including:

Courier Guy
PUDO
POSTNET (for certain areas)

Your courier may vary depending on your location.

5. How much is delivery?

Shipping fees vary by destination and will be shown at checkout before payment.

6. Do you offer order tracking?

Yes!
Once your order has been dispatched, you will receive an email containing your:

✔ Tracking number
✔ Courier link
✔ Real-time delivery updates

If you don’t receive a tracking email, check your spam folder or contact us at support@glamgo.co.za.

7. What payment methods do you accept?

Through Yoco we accept:

✔ Visa
✔ Mastercard
✔ American Express
✔ Apple Pay
✔ Google Pay
✔ Samsung Pay
✔ Debit cards

All transactions are 100% secure & protected with 3D Secure.

8. Do you accept PayPal, Pay Fast, Snaps can or EFT?

Not at the moment.
We only process payments through Yoco for maximum security and convenience.

9. Can I cancel my order?

Yes — only before the order has been processed or shipped.
Once the order is dispatched, cancellation is no longer possible.

Email us immediately at support@glamgo.co.za if you need help.

10. What is your returns policy?

Due to hygiene and safety reasons, we cannot accept returns for:

Opened items
Used beauty tools
Change of mind

However, you are fully protected under our Replacement Policy for defective items.

11. What if my item is defective or damaged?

We offer FREE replacements for any defective units.

To request a replacement:

1️⃣ Email support@glamgo.co.za
2️⃣ Include photos or a short video of the issue
3️⃣ Add your order number
4️⃣ Submit within 7 days of receiving your order

Once approved, we’ll ship a replacement unit at no extra cost.

12. Do your products come with a warranty?

Yes — Glam Go offers a Replacement-Only Warranty for defective items.

We do not offer refunds or returns, only replacements on approved defective units.

13. Can I change my delivery address after ordering?

Yes — but only if your order hasn’t been shipped yet.
Once dispatched, we cannot modify addresses.

14. My tracking link isn’t updating — what should I do?

This is normal during courier handovers.
Please allow 24–48 hours for updates.

If it does not update after 2 days, email us at support@glamgo.co.za and we will contact the courier for you.

15. What should I do if I entered the wrong address?

If the parcel has not yet shipped, we can update it.
If it has already shipped, we cannot guarantee rerouting.

16. Do you offer discounts or promotions?

Yes!
We run promotions throughout the year — especially during:

🎁 Black Friday
💝 Valentine’s Day
🎉 Seasonal sales

17. How do I contact Glam Go?

📧 Email: support@glamgo.co.za
We respond within 24–48 working hours.

FAQ