Shipping policy

SHIPPING POLICY

Last updated: January 7, 2026

🇿🇦 All Orders Ship from South Africa

We are proud to offer fast, reliable local shipping throughout South Africa. All products are dispatched from our South African facility.

Processing Time

Orders are processed within 1-2 business days (Monday-Friday, excluding public holidays). Orders placed on weekends or holidays will be processed the next business day.

"Estimated delivery time within South Africa:

  • Glam Go orders are shipped within 8–11 business days.
    Once your order ships, you will receive tracking details via email.

Shipping Rates

  • Standard Shipping: R99 flat rate for orders under R500
  • Free Shipping: On all orders R500 and above

Shipping costs are calculated at checkout based on your delivery address and order total.

Delivery Times

  • Estimated delivery times within South Africa:

    • GlamGo orders are shipped within 8–11 business days.
      Once your order ships, you will receive tracking details via email.

Delivery times are estimates and may vary due to courier schedules, weather, or other unforeseen circumstances.

Shipping Carriers

We partner with trusted South African courier services to ensure safe and timely delivery of your orders.

Order Tracking

Once your order ships, you will receive a confirmation email with tracking information. You can track your package using the provided tracking number.

Delivery Issues

  • Lost Packages: If your tracking shows delivered but you haven't received your package, please contact us within 48 hours
  • Damaged Packages: Inspect your package upon delivery. If damaged, please photograph the packaging and contact us immediately
  • Incorrect Address: We are not responsible for orders shipped to incorrect addresses provided by the customer

International Shipping

We currently ship within South Africa only. International shipping may be available in the future.

Undeliverable Packages

If a package is returned to us as undeliverable due to an incorrect address or failed delivery attempts, we will contact you to arrange reshipment. Additional shipping fees may apply.

Public Holidays

Please note that processing and delivery times may be extended during South African public holidays and peak shopping periods.

Contact Us

For shipping questions or concerns, contact us at:

  • Email: support@glamgo.co.za